Legal
Terms of Service
Last updated: July 13, 2026
These Terms of Service (“Terms”) govern use of the Lumelead platform (“Service”) by the business that creates an account (“Customer”, “you”). By creating an account or using the Service, you agree to these Terms.
1. The Service
Lumelead provides an AI-assisted lead engagement platform for medical spas and aesthetic clinics: conversational responses across connected channels, lead qualification and scoring, appointment booking link delivery, follow-up campaigns, and a staff dashboard.
2. Your responsibilities
- You are responsible for the accuracy of the business content you provide (treatments, pricing, policies) — the AI agent answers from it and only from it.
- You must have the right to connect the channels you connect (phone numbers, email addresses, Facebook Pages, Instagram accounts) and must comply with each channel’s terms, including the Meta Platform Terms for connected Meta accounts.
- You are responsible for maintaining the confidentiality of your account credentials.
3. Messaging consent and compliance
- Consent is yours to obtain. Before messaging leads, you must obtain any consent required by law (including, where applicable, the TCPA and equivalent state and provincial laws) and follow industry guidelines such as the CTIA Messaging Principles.
- Keep records. You must maintain records of the consents you rely on and provide them to us on reasonable request (for example, if a carrier or regulator asks).
- Opt-outs are enforced for you — and against you. Lumelead honors SMS STOP replies and email unsubscribes automatically and platform-wide. You must not attempt to circumvent an opt-out, and you must not use the Service to send spam or unlawful communications.
4. AI-generated content
- Closed world. The agent is designed to answer only from your approved business content. When it isn’t sure, it says it will check with the team rather than guess — but AI output can still be imperfect or incomplete, and we do not warrant that any particular response is accurate.
- You stay in control. Every conversation is visible in your dashboard in real time, and you can take over any thread at any moment. Review the agent’s configuration before going live and keep your business content current.
- Disclosure. The agent identifies itself as an AI assistant when asked directly. Some jurisdictions require affirmative disclosure that a customer is talking to an automated system — you are responsible for any such disclosures that apply to your business.
- No training on your data. We do not use your data or your leads’ conversations to train AI models, and our agreements with AI providers prohibit them from doing so. We take no license to your data that survives deletion of your account.
5. Not medical advice — and not a medical records system
The Service is a sales and scheduling tool. The AI agent is configured to avoid giving medical advice and to route clinical questions to your staff. You remain solely responsible for all medical communications, care decisions, and regulatory compliance applicable to your practice. Do not load medical records, treatment histories, or other protected health information into the Service: we do not offer a HIPAA Business Associate Agreement at this time, and the Service is not designed to store PHI.
6. Fees and billing
Paid plans are billed by subscription through Stripe, month-to-month. Fees are stated at checkout and on our website, bill in advance, and are non-refundable except where required by law. You may cancel anytime, in-app — access continues through the end of the paid period, and there is no cancellation fee, no notice period, and no early termination penalty. We may change pricing with at least 30 days’ notice.
7. Your data
Our handling of personal data is described in the Privacy Policy. As between the parties, you own your business content and your leads’ data. You grant us only the license needed to operate the Service on your behalf; that license ends when your data is deleted, and we claim no perpetual rights in your data, aggregated or otherwise. Deleting your account permanently deletes your tenant data as described in our Data Deletion Instructions.
8. Acceptable use
You may not: resell the Service without authorization; reverse engineer it; use it to violate any law or third-party right; probe or breach its security; or use it to message people who have opted out or never consented where consent is required.
9. Availability and support
We aim for high availability but the Service is provided “as is” without warranty of uninterrupted operation. If the AI provider is temporarily unavailable, the Service degrades gracefully: incoming messages are preserved and your staff is notified so no lead is lost.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and Lumelead’s aggregate liability under these Terms is limited to the fees you paid in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited by law.
11. Termination
You may terminate by deleting your account. We may suspend or terminate accounts that materially breach these Terms, with notice where practicable. Sections that by their nature survive termination (including data, liability, and payment obligations accrued) survive.
12. Changes
We may update these Terms; material changes will be notified by email or in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.